Return Policy

1. What is the return and replacement policy timeline?

Timeline – 7 days or less from the time of delivery. 

Note – Refund or replacement is possible only in case of any manufacturing defect, or If the device received by you is not as ordered.  It is also mandatory to have the bill along with the product.

 

2. What is the procedure if I wish to request for a return/replacement?

  • For a speedy return/replacement process kindly get in touch with us through the details mentioned in the ‘Contact us’ option. If you are unable to get in touch with us, then we shall not be liable for the failure to replace or give the refund for the order.

  • If our customer support team determines that your problem qualifies under warranty coverage, then you can send us the product on our address mentioned in our ‘Service Centres’ list and we can do the needful for you.

  • All products must be packed correctly in original packaging for them to be eligible for return.

Note – For all the products which require a return or replacement, then the product sent has to be self-shipped by you for which no charges shall be paid.

 

3. What to do if I do not receive my order?

If you have not received the order then you can call us on +919226192262 or send us an e-mail on info@tropicoolindia.com / support@tropicoolindia.com. Our support team will revert to you at the earliest. 

Note – We are available from Monday – Saturday (10 am to 6 pm)

 

4. What is the procedure after I have asked for a return/replacement?

If you do not get refund/replaced product within 7-10 business days then you can contact our support team. They will be happy to assist you. 

We do not arrange any pick up for any product.

 

5. When are returns not acceptable?

  • We will not be able to accept any returns after 7 days from the date of delivery.

  • We do not accept returns when the product is damaged or broken. Product should not be used/damaged and should be in the same condition as well as in the original packaging.

  • All the products & accessories delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.

 

6. How can I cancel my order?

  • To cancel your order, send us an e-mail on support@tropicoolindia.com/info@ tropicoolindia.com or call us on +9192261 92262.

  • We will be able to cancel your order only if the shipment has not been dispatched from our end.

  • Note – Your order will only be cancelled once you have received a revert from us with respect to the cancellation.

 

7. How long will it take to complete my cancellation request?

You will be informed by our support team regarding your cancellation via e-mail or call. Be sure that your cancellation request is accepted only once you get a revert from our customer care representative.


WARRANTY

  • If the product received by you is found defective the warranty policy will come into effect and the product will be repaired at the nearest service center.

  • Warranty is guaranteed against manufacturing defects for upto 1 year from original date of purchase.

  • Tropicool does not offer any replacement, however you will be eligible to get a replacement if, our examination of the device shows a defect that is not repairable and qualifies the device for replacement.  

  • To be eligible for replacement, all products must be received in proper packaging along with supporting documentation such as receipt or proof of purchase, warranty card and any freebies and accessories obtained along with the original product.

  • Note – Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. We assume no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall we be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

  • All products that need to be sent back to us to claim warranty or for repair, must be carefully packed with enough protective packaging to ensure that they are protected during transit.

  • Products that are not packaged properly and get damaged during transit will not be eligible for warranty or repair.

 
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